Privacy Policy

Overview

Eagle Eye Solutions Pvt Ltd (operating as PTS Bridge) has created this privacy statement to demonstrate our company's commitment to privacy and data protection. We understand that your personal information is important and we are dedicated to being transparent about how we collect and use it.

This Privacy Policy applies to the following products and services operated by Eagle Eye Solutions Pvt Ltd:

• PTS Staff & PTS Student mobile applications
• PTS Bridge School ERP web platform (pts.ptsbridge.co.in)
• Kidzee Student and PIP Student apps
• SMCS School Management System
• Satyakaam School and Victor Public School portals
• PTS Bridge website (ptsbridge.co.in) and all associated pages

By using any of our products or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Eagle Eye Solutions Pvt Ltd may collect and track the following categories of information from visitors and users of our services:

• Technical Data: Home server domain names, type of client computer, operating system, web browser type, and files downloaded during your visit.
• Contact Data: Email addresses of visitors who communicate with us via email, contact forms, or enquiry submissions.
• Profile Data: Information knowingly provided by the visitor through online forms, registration forms, surveys, contest entries, and other online avenues — including demographic and personal profile data.
• Usage Data: Aggregate and user-specific information on which pages visitors access, time spent on pages, and navigation paths through our website.
• School Data: For school ERP users — student names, class, section, attendance records, fee payment information, and parent contact details as entered by authorized school administrators.
• Device Data: For mobile app users — device identifier, push notification tokens, and app usage analytics for improving app performance.

We collect only the information necessary to provide our services and improve your experience. We do not collect sensitive personal information such as financial account details, passwords, or biometric data beyond what is required for specific ERP features you have enabled.

Cookies Policy

Eagle Eye Solutions Pvt Ltd may place Internet cookies on visitors' hard drives when they access our web services. Internet cookies save data about individual visitors, such as:

• Organisation name and user preferences
• Login session data and user-name
• Screen preferences and dashboard settings
• Pages of our service previously viewed by the visitor

When you revisit the PTS Bridge web service, we may recognize you by the Internet cookie and customize your experience accordingly — such as remembering your school's dashboard settings or keeping you logged in securely.

Visitors may decline Internet cookies by using the appropriate feature of their web client software (browser settings), if available. Please note that declining cookies may affect the functionality of certain features of our web service.

How We Use Your Data

Personal data collected by Eagle Eye Solutions Pvt Ltd may be used for the following purposes:

• Service Delivery: To operate, maintain, and improve our School ERP software, mobile applications, and web services.
• Editorial & Feedback: For editorial purposes and to act on feedback you provide about our products.
• Product Development: To develop new features, modules, and products based on usage patterns and user needs.
• Content Improvement: To customize the content and layout of our services for better user experience.
• Communications: Individually identifying information such as names, postal and email addresses, and phone numbers may be used for future calls and mailings regarding service updates, new products and services, and upcoming events.
• Support: To respond to your enquiries, technical support requests, and customer service needs.

What we do NOT do: Aggregate data about visitors' home servers may be used for internal purposes but will not be provided to third parties such as marketing firms. We do not sell your personal data to any third party under any circumstances.

Security Measures

Eagle Eye Solutions Pvt Ltd has implemented numerous security features to prevent the unauthorized release of or access to personal information:

• All Eagle Eye Solutions Pvt Ltd employees are required to certify their understanding that personal information is confidential and must be protected at all times.
• Access to personal data is restricted to authorized personnel only on a need-to-know basis.
• Our web platforms use industry-standard encryption (HTTPS/SSL) for all data transmission.
• Regular security audits and vulnerability assessments are conducted on our systems.
• School ERP data is stored on secure servers with regular encrypted backups.
• Eagle Eye Solutions Pvt Ltd will take appropriate action against any employee who fails to adhere to the requisite standards of conduct regarding data privacy.

Please be advised that Eagle Eye Solutions Pvt Ltd is not responsible for the security of information transmitted via the Internet (electronic mail services). We recommend that you do not send sensitive personal information via unencrypted email channels.

Your Rights

As a user of PTS Bridge services, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you at any time.
• Right to Correction: You may request correction of inaccurate or incomplete personal data we hold about you.
• Right to Deletion: You may request deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to Opt-Out: You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in any email we send.
• Right to Data Portability: School administrators may request an export of their institution's data in standard formats.

To exercise any of these rights, please contact us using the contact details provided at the bottom of this policy. We will respond to all legitimate requests within 30 days.

Right to Contact Users

Eagle Eye Solutions Pvt Ltd reserves the right to contact service visitors and registered users regarding:

• Sales enquiries and information requests made through our web service
• Important updates to our software products and services
• Security notifications relevant to your account or data
• Renewal reminders for active school ERP subscriptions
• New product launches and feature announcements

If you wish to stop receiving communications from us, please send an email to ptsbridge2011@gmail.com with the subject "Unsubscribe" and we will remove you from our mailing list within 7 working days.

Policy Changes

Eagle Eye Solutions Pvt Ltd reserves the right to change this Privacy Policy at any time without prior notice. Any change to this Privacy Policy shall be effective as to any visitor that has accepted the PTS Bridge Service Terms and Conditions before the change was made.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the personal information we collect. Your continued use of our services after any changes to this policy will constitute your acknowledgment of the changes and your consent to abide by and be bound by the modified policy.

The date at the top of this policy indicates when it was last revised. Material changes will be communicated to registered users via email or a prominent notice on our website.